FAQ

Frequently Asked Questions

How long does delivery take?

Delivery usually takes 3–7 business days within Germany. For personalized products, production may take an additional 2–5 business days.

Can I return my order?

Yes. You can cancel your order within the statutory period. You can find more information on our Returns and Cancellation Policy page.

Which payment methods do you accept?

We accept PayPal, credit card, Klarna, Apple Pay, Google Pay, as well as other secure payment methods (subject to availability).

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking number. This allows you to track the status of your delivery at any time.

How can I contact customer service?

You can reach us anytime by email at balancex0306@gmail.com. We usually respond within 24–48 hours.